Shipping & Returns

🚚 Shipping Info

We currently ship to Canada and the United States.

πŸ“¦ How much is shipping?

  • FREE shipping on orders over $69 CAD/USD
  • Shipping fees for smaller orders are calculated at checkout based on your location.

⏳ How long does it take?

  • Order Processing: 2–5 business days
  • Delivery Times: 6–10 business days

πŸ“ Tracking

Yes! Once your order ships, you’ll receive an email confirmation with tracking details.

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πŸ” Returns & Exchanges

We want you to love every piece from Zyora. If something isn’t right, here’s how we can help.

πŸ“¦ Returns

You may request a return within 30 days of receiving your order.

Eligibility:

  • Item must be unused, unwashed, and in original condition
  • Must be returned in the original packaging, with tags attached

To start a return:

πŸ“§ Email us at support@zyoraapparel.com with your order number, the item you’d like to return, and the reason.

Once approved, we’ll send instructions for sending your package.

❗ Items sent back without prior approval will not be accepted.

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🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs (unless the return is due to a damaged or incorrect item).
  • We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

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πŸ”„ Exchanges

The fastest way to get a different size or style is to return your item and place a new order once the return is accepted.

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❌ Non-Returnable Items

We cannot accept returns for:

  • Items that appear worn, washed, or damaged

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πŸ’Έ Refunds

Once we’ve received and inspected your return, we’ll notify you of approval.

If approved, your refund will be processed to your original payment method within 5–10 business days.

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🀍 Need Help?

Our team is here for you β€” email us at support@zyoraapparel.com.